Service
Managed IT
Continuous operational coverage for a company where employees, laptops, accounts, and networks have become too much for informal support. Help desk, device lifecycle, onboarding and offboarding, vendor coordination, and network oversight run against written standards instead of memory.
Fit
Best for, and not for
Best for
- Companies with 50–300 employees where IT questions arrive daily
- Organizations with one internal IT person who needs structured backup
- Teams that want a single owner for devices, accounts, and vendors
- Companies standardizing support across two or more offices
Not for
- One-off break/fix visits or hourly emergency-only work
- Home and consumer technology support
- Enterprises with a mature internal IT organization and existing tooling ownership
- Buyers who primarily need a specialized 24/7 SOC or MDR service
Symptoms
What it looks like before this work
If several of these are familiar, the problem is structural rather than occasional.
- The same employee issues repeat every week with no root-cause work
- Nobody can say how many laptops the company owns or who has them
- New hires wait on accounts after their start date
- Departed employees still hold active accounts
- Vendor and ISP problems are chased by whoever has time
Outcomes
What you have afterward
- A documented support path employees actually use
- A device inventory with lifecycle and replacement planning
- Repeatable onboarding and offboarding checklists
- A named owner for each system, vendor, and account
- Recurring reporting on issue patterns and open risk items
Scope
What is included
Employee help desk
Intake, triage, and resolution for day-to-day employee technology issues, with escalation rules agreed in writing during scoping.
Device lifecycle
Inventory, standard build configuration, deployment, refresh planning, and retirement or wipe procedures.
Onboarding and offboarding
A single checklist covering accounts, licenses, groups, device issue, and full revocation on exit.
Vendor coordination
We hold the ticket with ISPs, software vendors, and hardware suppliers so your team stops relaying messages.
Network and infrastructure oversight
Monitoring of core network and identity systems, documented configuration, and planned change work.
Process
How the engagement runs
Readiness conversation
We review your assessment answers and confirm whether ongoing coverage is the right starting point.
Discovery and inventory
We document users, devices, identity, network, vendors, and current support habits.
Standards and scope agreement
We write the support model, response expectations, escalation path, and responsibility matrix, then scope pricing.
Transition
Support intake goes live, documentation is published, and gaps found during discovery are queued as remediation work.
Steady operation and review
Ongoing support with recurring review of issue patterns, device refresh needs, and open risks.
Boundaries
What this service is not
- We do not publish a response-time guarantee before scoping; response expectations are agreed in writing per engagement.
- We do not claim always-on staffed coverage. Coverage hours are defined during scoping.
- We do not build custom software.
- We do not perform penetration testing or issue compliance certifications.
Inputs
What we need from you
Approximate answers are fine at the start. Precision comes during discovery.
- Approximate employee count and locations
- Current identity or email platform
- Who handles IT questions today
- A rough device count and how devices are purchased
- Any existing vendor or support contracts
Pricing
How pricing is handled
Pricing is scoped after the readiness conversation. The variables are employee count, number of locations, device count and standardization, identity platform complexity, coverage expectations, and how much cleanup is needed before steady operation. We do not publish rates for work we have not scoped.
FAQ
Managed IT questions
Do you replace our internal IT person?+
Usually not. In most companies this size, the internal person moves toward higher-value work while we take the recurring queue, documentation, and vendor handling. Full replacement is only appropriate when the role is vacant.
What does it cost?+
Pricing is scoped after the readiness conversation. It depends on employee count, number of locations, device count and how standardized they are, identity platform complexity, and how much cleanup work is needed before steady operation.
Can you support us before all the cleanup is finished?+
Yes. Support intake goes live during transition, and remediation items are sequenced so daily work is not blocked.
Related
Other services
Next step
Start with the assessment
Seven questions, then a recommendation with reasoning. If Managed IT is not the right starting point for you, the result will say so.